If you request to return for exchange, please follow the step as below. Our customer service will contact you soon.
Inform our customer service within 7 calendar days after the date of receiving the item(s) by sending e-mail to firstname.lastname@example.org and provide the following details to us for follow up.
- Guest Name
- Order number
- Product code/Description
- Quantity of the items
- Reason for return request
- supporting photos which showing all the damages discovered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.
For the following conditions, we are not allow to return :
- Deviation of color
- Matchless do not accept returns, cancellations, or exchanges for special order furniture as this merchandise is made to your specifications.
- For all size, there may have 5% variance. It is the customer’s responsibility to ensure furnishings fit through all interior structures and into the desired space
- Damage to the item is caused by misuse, abuse, negligence, accident, natural disaster, improper voltage input, unauthorized repair, usage not according to the instructions given in the user manual or any other external or human cause; reserves the right to reject to return or providing repair services to customer.
Upon dispute, Matchless Style Limited reserves the right to make the final decision on all return cases.
Please note that this Statement may be amended from time to time without prior notice. You are advised to check it on a regular basis.