After Sales Service

If you request to return for exchange, please follow the steps below. Our customer service will contact you soon.

Return procedure

Inform our customer service within 7 calendar days after the date of receiving the item(s) by sending an e-mail to m@matchless-style.com and provide the following details for follow up:

• Guest Name

• Order number

• Product code / Description

• Quantity of the items

• Reason for return request

• Supporting photos showing all the damages discovered.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.

Conditions we do not accept returns

For the following conditions, we are not able to accept a return:

• Deviation of color.
• Matchless do not accept returns, cancellations, or exchanges for special order furniture as this merchandise is made to your specifications.
• For all sizes, there may be a 5% variance. It is the customer's responsibility to ensure furnishings fit through all interior structures and into the desired space.
• Damage to the item caused by misuse, abuse, negligence, accident, natural disaster, improper voltage input, unauthorized repair, usage not according to the instructions given in the user manual or any other external or human cause — we reserve the right to reject the return or providing repair services to customer.

Upon dispute, Matchless Style Limited reserves the right to make the final decision on all return cases.

Please note that this Statement may be amended from time to time without prior notice. You are advised to check it on a regular basis.